Connect North America utilizes state of the art hardware and software which provides the ability to offer customized business solutions to our clients. Each program is analyzed to determine a proper contact strategy to ensure system efficiency is maintained.

Connect has a proficient team of system analysts that provides twenty-four hour support and is skilled in creating and managing the technical segments of each program. Connect also has a full time overnight programmer to ensure that any end of day changes to your program are implemented for the following day.

Features of our platform include:

• Outbound Predictive, Preview and Power Dialling Modes 
• Call Blending 
• Digital Voice Recording 
• Monitoring and Coaching
• Multiple Campaign and Stage/List Support 
• Automated Messaging 
• Automated Line Adjustments 
• Advanced Sorting and Prioritization Options 
• Advanced Query Options 
• Advanced Attempt Management 
• Advanced Call Progress Analysis features for reliable Answering Machine Detection 
• Advanced Time Zone Management 
• Compliance with all Government and FCC guidelines