Connect North America takes pride in the quality of service it provides for its clients, and is focused on providing the highest level of service in the outbound teleservices industry. Connect’s success continues to grow based on the principles instilled in all employees where quality and performance go hand in hand.

Connect enables its full time monitoring staff to utilize many resources to ensure that the highest level of quality is achieved on every program including:

•  Ability to monitor in a live environment by listening to all calls and simultaneously view the representative’s computer screen.
•  Ability to provide live coaching to the representative 
•  Ability to have digitally saved calls 
•  Verification team in place that daily reviews recorded calls for quality control purposes 
•  Ability to set business rules for call recording, including an event-driven recordings