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• A 5% improvement in customer retention improves profitabiltiy by 25% to 100%         (Bain & Co.)
• Cutting customer defections by just 5% has the effect of boosting profits between 25% and 95%. (Harvard Business Review)

Map

Connect North America is located in Fredericton, New Brunswick. With a population of over 80,000, Fredericton is situated on the beautiful Saint John River and the city has maintained its Victorian charm while positioning itself on the leading edge of the technology industry. The city’s industry includes federal, provincial, and municipal government’s, two thriving universities, and over 200 technology based companies in addition to a number of quality contact centers