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About Us
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- A 5% improvement in customer retention improves profitabiltiy by 25% to 100% (Bain & Co.)
- Cutting customer defections by just 5% has the effect of boosting profits between 25% and 95%. (Harvard Business Review)
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Company Profile
Our Mission is to exceed the expectations of our clients by providing outstanding results through quality of service, with an extraordinary energy and drive towards reaching all targets and goals as set out by the clients while providing a quality safe workplace for all.”
Connect North America has established itself as a successful outbound teleservices company that provides exemplary service and performance to its clients. Connect has been in operation for over 14 years and understands the changing needs of their clients by providing customized teleservice solutions that are matched to fit each client’s individual requirements.
Connect is able to continue its success of providing companies with quality outsourcing solutions through a dedicated management team, strong technical expertise and quality assurance. Connects provides a quality workforce that is courteous, polite and is focused on customer service which enables the highest level of service to be provided.
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